Inbox

Hi Alan,

Thank you for your question.

When you have actioned the email and the follow up work has been done you can mark the flag as complete by double clicking on the email, clicking the red flag on the toolbar and marking it as complete. This will leave you a clear flag. Use the Clear Flag option to remove the flag.

Alternatively, right click over the flag at the end of the email in your inbox and change the colour to green to show that the follow up has been completed.

I hope this answers your question.

Regards

Simon