Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £795 List price £845
This one-day course is designed for business professionals, managers, HR personnel, and team leaders who seek to enhance their understanding of counselling within the workplace.
It is particularly beneficial for those responsible for employee well-being, aiming to cultivate a supportive environment that addresses mental health proactively. Additionally, individuals new to counselling or those looking to refresh their skills will find this course invaluable.
Introduction to Workplace Counselling
Understand the role of counselling skills in the workplace.
Learn about the importance of these skills in supporting colleagues.
Explore the ethical considerations in workplace counselling and when to refer to professional counsellors.
Understand the importance of maintaining professional boundaries.
Understanding Key Counselling Theories
Brief overview of key thinkers (e.g., Carl Rogers, Sigmund Freud, Carl Jung)
Introduction to basic counselling principles and ethics
Interactive discussion on different counselling approaches
Developing Core Counselling Skills
Active listening and effective communication
Empathy and building rapport
Interactive exercises to practice skills
Strategies for breaking bad news and defusing anger in challenging situations.
Learn how to manage your own emotions during difficult conversations
Managing Stress and Mental Health in the Workplace
Identifying signs of stress and mental health issues
Introduction to the CALMER framework for stress management
Strategies for supporting colleagues and promoting well-being
Dealing with Bereavement
Guidance on supporting colleagues through loss and bereavement.
Understand the stages of grief and how to provide appropriate support.
Practical Applications and Case Studies
Case studies and real-world scenarios
Group discussions on handling difficult situations
Arguably, the most experienced and highest motivated trainers.
Training is held in our modern, comfortable, air-conditioned suites.
A hot lunch is provided at local restaurants near our venues:
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Available throughout the day:
Regular breaks throughout the day.
Contains unit objectives, exercises and space to write notes
Your questions answered on our support forum.
|
|
| Next date | Location | Price |
|---|---|---|
| Mon 20 Jul | Limehouse | £795 |
| Mon 10 Aug | Online | £795 |
| Wed 19 Aug | Bloomsbury | £795 |
| Wed 9 Sep | Online | £795 |
| Fri 18 Sep | Limehouse | £795 |
| Fri 9 Oct | Online | £795 |
And 24 more dates...
Loading content...
Excellent
Duracell UK
Graham L
Presentation Skills
"Extremely helpful course. Well paced, never felt bored. No topic felt redundant. Andrew was extremely friendly and engaging. Good level of interaction between presenter and us. I definitely feel more confident after today. Would recommend it to anyone."
Tutorials and discussions on MS Office
MS Office tips to save you time
MS Office shortcut keys for all versions
Handy info on industry trends
Latest news & offers
Loading content...
Below are some extracts from our Introduction to Workplace Counselling Skills manual.
Techniques for creating a connection with distressed individuals.
Understand the importance of non-verbal communication in building rapport.
Learn how to maintain a positive and supportive attitude.
Learn how to act supportively without being intrusive.
Understand the importance of confidentiality in providing support.
Understand the role of counselling skills in the workplace.
Learn about the importance of these skills in supporting colleagues.
Explore the ethical considerations in workplace counselling.
Listening with Empathy
Master the art of active listening to understand and address colleagues’ concerns.
Learn how to use paraphrasing and summarising to show understanding.
Understand the role of silence in active listening.
Learn language patterns and reframing techniques to communicate more effectively.
Understand how to use open-ended questions to facilitate communication.
Learn how to provide constructive feedback.
Handling Challenging Situations
Strategies for breaking bad news and defusing anger in challenging situations.
Learn how to manage your own emotions during difficult conversations.
Understand how to use empathy and validation to manage conflict.
Guidance on supporting colleagues through loss and bereavement.
Understand the stages of grief and how to provide appropriate support.
Sustaining Yourself and Others
Tips for staying resourceful and composed while providing counselling.
Learn how to manage stress and avoid burnout.
Understand the importance of self-care in maintaining resourcefulness.
Recognise the limitations of workplace counselling and when to refer to professional counsellors.
Understand the importance of maintaining professional boundaries.
Learn how to manage dual relationships and conflicts of interest in the workplace.
TrustScore
4.9
/ 5
2448 reviews
Call for assistance
We will call you back
Formerly Best Training
© 2026 STL. All Rights Reserved.
All prices offered for business users and exclude VAT. E&OE
Software Training London Ltd. t/a STL
2nd Floor, CA House, 1 Northey Street,
Limehouse Basin, London, E14 8BT, United Kingdom.
Registered in England and Wales.
