Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £446 List price £650
This course is suitable for those managers, supervisors and professionals who have had some training in counselling, people management and team leaders who wish to understand how feelings and emotions are managed, to reduce conflict, to ensure their staff are being heard and handled effectively, to increase effectiveness and inspire their teams.
CAVEAT: Be prepared to explore emotions, yours as well as of others, patterns of behaviour, unconscious impulses and firmly held beliefs which may be challenged.
Please be aware that there may be moments throughout the course which act as catalysts for some delegates.
Empathy and a well-honed intuition are pre-requisites for a well-rounded, non-judgmental, manager who others want to follow and emulate.
Often recruitment involves hiring someone on their abilities to handle tasks, but which can leave problems when human issues within teams surface. It is more common nowadays, and more desirable, to recruit individuals who are able to relate effectively with others, ensuring a fuller understanding and the proper handling of human behaviour patterns to get the best out of a team.
The course aims to provide a grounding in understanding personality using various psychometric testing assessments, and a number of psychological models, which offer insights into your personality traits, both conscious and unconscious.
The main characteristics of EI
What is emotional intelligence?
Qualities of an emotionally intelligent Manager
Appreciating and Developing Core EI competences
Developing self-awareness
Exploring motivation in yourself and others
Interpersonal skills
Identifying and exploring options for building resilience
Increasing self-awareness
Assessing your EI
Tuning up your senses
The impact of high and low self-awareness
Relationship management
Identify how EI can improve your relationships
Applying EI techniques in the workplace
The emotionally intelligent leader
How using EI moves projects and people forward
Solving conflicts
Dealing with the major obstructive emotions (e.g. revenge, guilt, stubbornness, etc)
Managing your emotions
Positive emotional balance
Personal effectiveness
Developing an Emotionally Intelligent Team
Arguably, the most experienced and highest motivated trainers.
Training is held in our modern, comfortable, air-conditioned suites.
A hot lunch is provided at local restaurants near our venues:
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Available throughout the day:
Regular breaks throughout the day.
Contains unit objectives, exercises and space to write notes
Your questions answered on our support forum.
|
|
Adam Rayner,
On-Air Planning Manager
I thoroughly enjoyed the course. Met my needs and desires.
Emotional Intelligence for Managers
| Next date | Location | Price |
|---|---|---|
| Fri 24 Apr | Online | £446 |
| Tue 26 May | Online | £470 |
| Wed 10 Jun | Limehouse | £495 |
| Thu 25 Jun | Online | £495 |
| Fri 10 Jul | Limehouse | £495 |
| Fri 24 Jul | Online | £495 |
And 26 more dates...
Loading content...
Excellent
FMB Oxford Ltd
Ray P
Introduction to Management
"I have found this training course an inspiration and I know it will be a real benefit to me in my working and personal life."
Tutorials and discussions on MS Office
MS Office tips to save you time
MS Office shortcut keys for all versions
Handy info on industry trends
Latest news & offers
Loading content...
Below are some extracts from our Emotional Intelligence for Managers manual.
A strong feeling deriving from one's circumstances, mood, or relationships with others.
• Reflect on situations where you managed your emotions well or poorly.
• Ask yourself…
• Do I recognise my emotional triggers?
• How do I react under stress?
• How can I better control my emotions?
Put aside your views
Avoid making assumptions
Validate the other person’s perspective
Keep an open mind
Practise patience
Logical
Deliberate
Objective
Like facts and figures
Analytical
Precise
Systematic
Task focused
Practical and pragmatic
Translates ideas into action
High standards for self and others
Relentless in pursuit of goals
Results orientated
Decisive
Technical
Efficient
People-oriented
Astute, perceptive and insightful
Able to interpret behaviour
Generates co-operation and teamwork
Empathic
Informal
Persuasive
Diplomatic
Big picture visionary
Innovative
Imaginative
Original
Creative problem solver
Change orientated
Quick thinking
Enthusiastic
Attention – Take a pause from anything else you are doing
Concentration – Listen carefully to the feelings behind the words
Total – Ask for clarification if you do not understand
Interested – Show interest in what the person is saying
Valuing – Give them the time they need and do not rush
Empathetic – Put your own feelings on hold, they need someone to listen not give advice
Feelings
• How is the other person feeling and why
• How are you feeling and why
Cause
• What is the cause of the problem
• Do not just address symptoms
Impact
• How is this affecting the person
• How is it affecting others
History
• Has this happened before
• What was / was not done in the past
Needs
• What does the person need and why
• Is this possible
Wear NO Masks
Determine the REAL problem
Communicate in a way best received by them
Ditch the “must win” attitude
Offer several options
Evaluate options and pick a solution
Seek to preserve the relationship
TrustScore
4.9
/ 5
2431 reviews
Call for assistance
We will call you back
Formerly Best Training
© 2026 STL. All Rights Reserved.
All prices offered for business users and exclude VAT. E&OE
Software Training London Ltd. t/a STL
2nd Floor, CA House, 1 Northey Street,
Limehouse Basin, London, E14 8BT, United Kingdom.
