Face to face / Online public schedule & onsite training. Restaurant lunch included at STL venues.
From £446 List price £650
Anyone new to a management role and looking to learn the tools and techniques that will provide a firm foundation upon which to develop a career in management.
Being a manager
Identify key role and characteristics of a manager
Self assessment
Setting the bar on personal and team standards
Ownership, challenges and relevance
Process of management
Identify goals
Using SMART objectives
Planning outcomes
Team collaboration
Assigning tasks
Coaching and reviewing results
Self management basics
Basic coping skills
Time management tips
Nurturing your management skills
Gain the best results by understanding and leveraging your personal style
Run a SWOT analyis. Where are your strengths, weaknesess and areas to improve?
Communicating
Effective questioning
Active listening
Communicate assertively
Delegating and motivating
Understand the delegation process
Share the vision
Grow and develop your people
Individual and team performance
Setting an acceptable standard
Techniques for dealing with challenging people and circumstances
Performance coaching
Overview of performance management process
Taking things forward
Key takeaways and a committed implementation plan
Arguably, the most experienced and highest motivated trainers.
Training is held in our modern, comfortable, air-conditioned suites.
A hot lunch is provided at local restaurants near our venues:
Courses start at 9:30am.
Please aim to be with us for 9:15am.
Browse the sample menus and view joining information (how to get to our venues).
Available throughout the day:
Regular breaks throughout the day.
Contains unit objectives, exercises and space to write notes
Your questions answered on our support forum.
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Norland
Jo Brimble,
Placement Manager
Yes, Jacques was brilliant. Knowledgable and personable. I would highly recommend.
Personal Effectiveness for Managers
KERB Group Ltd
Ellie Wallace,
Senior SalesManager
Tony Blue was amazing and very informative- would recommend him or this course to anyone
Personal Effectiveness for Managers
Real Estate Management (UK) Limited
Jelena Polakova,
Operations Manager
The course was just right
Personal Effectiveness for Managers
| Next date | Location | Price |
|---|---|---|
| Mon 13 Apr | Limehouse | £446 |
| Wed 13 May | Limehouse | £495 |
| Fri 5 Jun | Online | £495 |
| Fri 12 Jun | Limehouse | £495 |
| Mon 6 Jul | Online | £495 |
| Tue 14 Jul | Bloomsbury | £495 |
And 27 more dates...
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Excellent
FMB Oxford Ltd
Ray P
Introduction to Management
"I have found this training course an inspiration and I know it will be a real benefit to me in my working and personal life."
Tutorials and discussions on MS Office
MS Office tips to save you time
MS Office shortcut keys for all versions
Handy info on industry trends
Latest news & offers
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Below are some extracts from our Personal Effectiveness for Managers manual.
Manager's Responsibilities
Meet business goals, vision , and objectives
Growth and success of the company
Identify problems an come up with solutions
The performance of team members
Hire, train, and develop employees
Define Objectives / Tasks
Set standards
Prioritise
Monitor
Control
Report
Review
Enable Teamworking
Create environment
Resolve conflict
Establish standards
Encourage
Keep focus
Lead
Build
Develop
Grow
Encourage
Meet 1 to 1
Understand
Provide feedback
Enable
Creating a Team Vision
Intrinsic vs Extrinsic Motivation
Intrinsic Motivation (Comes from within):
Enjoyment
Purpose
Growth
Curiosity
Passion
Self-expression
Fun
Extrinsic Motivation (Is given to you):
Money
Praise
Promotion
Winning
Benefits
Avoiding punishment
Time Management Matrix
Important and Urgent: Prioritize
Not Important and Urgent: Delegate or deal with efficiently
Not Urgent: Ignore or minimize
The Pomodoro Technique
Repeat this process, then after 4 repetitions take a longer break
Situational Leadership Summary
C.C.: Consciously Competent
U.C.: Unconsciously Competent
C.I.: Consciously Incompetent
U.I.: Unconsciously Incompetent
Leadership Methods
Directing: Leader provides step-by-step guidance, close supervision, and makes decisions. Individuals have little input.
Supporting: Decision making is left to the individual, but the leader participates and facilitates discussions, sharing ideas.
Coaching: Leader sells ideas and enables individuals, offering guidance and encouragement.
Delegating: Leader gives autonomy to others, letting them carry out tasks independently.
Stages of Team Development
Acknowledge and celebrate achievements
Let the team take the lead
Be directive when necessary
Give clear roles and responsibilities
Maintain a positive attitude and provide praise
Be assertive and communicate clearly
Actively manage conflicts
Step back as the team matures
Delegate more responsibilities over time
Impact of Reactions: The DREC Curve
Morale & Productivity Shock
Denial
Anger
Blame
Resentment
Insecurity
Role of a Manager During Change
Be transparent
Choose effective communication methods
Think ahead and plan for the future
Be honest about challenges
Focus on clear and consistent communication
Allow team members to express their opinions
Give employees a sense of control
Delegation Plan
The Delegation Process:
Who will be responsible?
What tasks need to be delegated?
When should tasks be completed?
How will communication take place? (Face-to-face, phone, etc.)
Provide training and demonstrations
Supply necessary resources and examples
Assign a tester to evaluate outcomes
Conduct reviews and regular check-ins
Request reports to monitor progress
Define KPIs (Key Performance Indicators)
Set a clear time frame
Establish quality and quantity standards
Plan for further assignments if needed
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Software Training London Ltd. t/a STL
2nd Floor, CA House, 1 Northey Street,
Limehouse Basin, London, E14 8BT, United Kingdom.
