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Forum home » Delegate support and help forum » Microsoft Office general help » Notebook/OneNote
Notebook/OneNote
Resolved · High Priority · Version 365
Wed 4 Dec 2019, 10:29Delegate Catherine said...
Catherine has attended:
SharePoint End User Introduction course
Notebook/OneNote
Hi,
I am working on a document in Notebook but when I can't open in browser only in desktop app. I can't share the document either. It looks like i'm signed on to OneDrive so I don't understand why it doesn't like it?
thanks
Catherine
Wed 4 Dec 2019, 13:37Trainer Richard said...
RE: Notebook/OneNote
Hi Catherine,
I've encountered this problem before with Chrome and multiple accounts logged in to Microsoft services.
You can try Edge or using an incognito window. Then copy then the link to the onenote and see if that works.
If you've tried that already let me know and we can explore other options
Kind regards
Richard Bailey
Microsoft Certified Trainer
STL - https://www.stl-training.co.uk
98%+ recommend us
London's leader with UK wide delivery in Microsoft Office training and management training to global brands, FTSE 100, SME's and the public sector
Wed 4 Dec 2019, 14:24Delegate Catherine said...
RE: Notebook/OneNote
Hi Richard,
Thank you. I have opened up both OneNote and OneDrive in Edge just now and i'm still unable to share the notebook.
This is the message i receive:
"To share this notebook, you'll need to put it on OneDrive or Sharepoint"
Also when I click to open the notebook for me to view it comes up with:
"Unpack Notebook
Specify the notebook properties
Create/cancel"
I don't understand that either because i've already created it?
Thu 5 Dec 2019, 14:23Trainer Richard said...
RE: Notebook/OneNote
Hi Catherine,
So it doesn't appear to be the browser.
Are you having any issues syncing OneDrive files?
The OneDrive client can cause sync issues if there are unresolved conflicts. Are the clouds in the bottom right of your task bar Blue, spinning or does it have a red cross?
I'm assuming that it's all been saved in OneDrive and working absolutely fine up until this point, is that correct?
Kind regards
Richard Bailey
Microsoft Certified Trainer
STL - https://www.stl-training.co.uk
98%+ recommend us
London's leader with UK wide delivery in Microsoft Office training and management training to global brands, FTSE 100, SME's and the public sector
Training information:
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Welcome. Please choose your application (eg. Excel) and then post your question. Our Microsoft Qualified trainers will then respond within 24 hours (working days). Frequently Asked Questions
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