Notebook/OneNote

Resolved · High Priority · Version 365

Wed 4 Dec 2019, 10:29 Delegate Catherine said...

Catherine has attended:
SharePoint End User Introduction course

Notebook/OneNote

Hi,
I am working on a document in Notebook but when I can't open in browser only in desktop app. I can't share the document either. It looks like i'm signed on to OneDrive so I don't understand why it doesn't like it?
thanks
Catherine

Wed 4 Dec 2019, 13:37 Trainer Richard said...

RE: Notebook/OneNote

Hi Catherine,

I've encountered this problem before with Chrome and multiple accounts logged in to Microsoft services.

You can try Edge or using an incognito window. Then copy then the link to the onenote and see if that works.

If you've tried that already let me know and we can explore other options

Kind regards

Richard Bailey
Microsoft Certified Trainer

STL - https://www.stl-training.co.uk
98%+ recommend us

London's leader with UK wide delivery in Microsoft Office training and management training to global brands, FTSE 100, SME's and the public sector

Wed 4 Dec 2019, 14:24 Delegate Catherine said...

RE: Notebook/OneNote

Hi Richard,

Thank you. I have opened up both OneNote and OneDrive in Edge just now and i'm still unable to share the notebook.

This is the message i receive:

"To share this notebook, you'll need to put it on OneDrive or Sharepoint"

Also when I click to open the notebook for me to view it comes up with:

"Unpack Notebook

Specify the notebook properties

Create/cancel"

I don't understand that either because i've already created it?

Thu 5 Dec 2019, 14:23 Trainer Richard said...

RE: Notebook/OneNote

Hi Catherine,

So it doesn't appear to be the browser.
Are you having any issues syncing OneDrive files?
The OneDrive client can cause sync issues if there are unresolved conflicts. Are the clouds in the bottom right of your task bar Blue, spinning or does it have a red cross?

I'm assuming that it's all been saved in OneDrive and working absolutely fine up until this point, is that correct?

Kind regards

Richard Bailey
Microsoft Certified Trainer

STL - https://www.stl-training.co.uk
98%+ recommend us

London's leader with UK wide delivery in Microsoft Office training and management training to global brands, FTSE 100, SME's and the public sector

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Microsoft Office tip:

CLOSE and SAVE ALL

Instead of closing or savng all your files one by one, you can do this in one step by holding the SHIFT key whilst clicking on the FILE menu.

You will then see a Close All and Save All option in the menu

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