Denise has attended:
Office 365 End User course
Windows Explorer searching
Now that I have been upgraded to 365 I am unable to search my explorer folders as it just shuts down when I enter anything into the search box. Is this a glitch with 365?
RE: Windows Explorer searching
Hi Denise
Thanks for your question.
There are several reasons this could be happening. Could you tell us a bit more about the problem? Is this problem occurring when you're using the 'Open with Explorer' view, with a synced Sharepoint library or when you've mapped the library to the network drive?
Regards,
Sarah
Microsoft Trainer
RE: Windows Explorer searching
Hi Denise
Do you have an update where you are with this problem?
Office 365 requires up to date operating systems and hardware. It works best with Windows 10 and a fairly new Laptop or Desktop.
Older machines or operating systems will sometimes glitch but your IT support would be best to advise you on that.
Kind regards
Richard Bailey
Microsoft Certified Trainer
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RE: Windows Explorer searching
Hi All,
I am using a Surface Pro which is only a few months old so it as up to date as you can get.
I am not yet using synced sharepoint librarys so this is happening purely when in windows explorer.
Say I am looking for a file that contains a particular account number when I put the account number into the search function it glitches and shuts windows explorer completely. I found that this was a really useful tool previously so was hoping to resolve this for future use.
Thanks
Denise
RE: Windows Explorer searching
Hi Denise,
Thanks for letting me know you are on a Surface Pro, it's clearly not an old hardware issue!
It sounds like the issue is related to the underlying Operating System which loads the file Explorer. Windows 10 will frequently update, the last update applied could have caused this to glitch or the installation of Office 365 has done this.
Actions you could take
Personally, from my use of Surfaces, I've found that any glitches that occur were the result of the last update or install. Uninstalling that and reinstalling generally solves it.
Your'll find the options under Control Panel/Programs/Uninstall
Technical support from Microsoft
If you can narrow it to the installing of Office 365 (which sounds likely), Microsoft offer you support as part of that license and you can get help from them directly using their Official Microsoft Product support page.
https://support.microsoft.com/en-gb
Kind regards
Richard Bailey
