Windows Explorer searching

Hi Denise,

Thanks for letting me know you are on a Surface Pro, it's clearly not an old hardware issue!

It sounds like the issue is related to the underlying Operating System which loads the file Explorer. Windows 10 will frequently update, the last update applied could have caused this to glitch or the installation of Office 365 has done this.

Actions you could take
Personally, from my use of Surfaces, I've found that any glitches that occur were the result of the last update or install. Uninstalling that and reinstalling generally solves it.
Your'll find the options under Control Panel/Programs/Uninstall

Technical support from Microsoft
If you can narrow it to the installing of Office 365 (which sounds likely), Microsoft offer you support as part of that license and you can get help from them directly using their Official Microsoft Product support page.
https://support.microsoft.com/en-gb

Kind regards

Richard Bailey