Public Schedule Face-to-Face & Online Instructor-Led Training - View dates & book

assertiveness

ResolvedVersion 2010

Rajiv has attended:
Assertiveness at Work (2 days) course

Assertiveness

How far can the boundaries be pushed when both individuals or a group are all assertive yet act differently in a destructive or counter productive manner.

Edited on Mon 15 Feb 2016, 10:00

RE: Assertiveness

Hi Raj

thank you for your question - I've been thinking about a strategy for dealing with a group where we have

an assertive group / individuals
with different or counter productive behaviour / actions

First thought is it's about the group purpose.

If the group has a shared purpose then restating what we are all here to do / achieve might be useful. Establishing and getting everyone to reconnect with "Why we are here" can help by reminding the group regularly through any discussion. This could be achieved by asking "How does this support our [shared goal or purpose]?"

If the group is more temporary and not destined to work together long-term we might instead agree the purpose of this discussion first. A useful acronym is POST which stands for:

Purpose
Outcome
Structure
Timing

At the start of the discussion we might ask what is the purpose of this meeting, what outcomes are we looking for. How will we do this? (go round the group asking for ideas, brainstorm, ask for reports etc.) and set aside 25 minutes to complete the discussion.

From a facilitation perspective it can be helpful to draw the group's attention to the lack of agreement and ask the group how the agreement should be arrived at.

You might also find the following interesting. It's a meeting process called "Six Thinking Hats" created by Edward DeBono

https://en.wikipedia.org/wiki/Six_Thinking_Hats

Let me know if you have any further questions and wishing you all the best!


Kind regards,
Andrew

Mon 22 Feb 2016: Automatically marked as resolved.

 

Training courses

Training information:

Welcome. Please choose your application (eg. Excel) and then post your question.

Our Microsoft Qualified trainers will then respond within 24 hours (working days).

Frequently Asked Questions
What does 'Resolved' mean?

Any suggestions, questions or comments? Please post in the Improve the forum thread.

Microsoft Office tip:

Copying From Websites

If you find some interesting text on a website that you wish to use and adapt in your wordprocessor or other package, highlight and copy in the normal way first.

When you paste though, use the Paste Special option to insert as unformatted text. That cuts out all the fancy formatting and hyperlinks that may be embedded.

View all Microsoft Office hints and tips

Connect with us:

0207 987 3777

Call for assistance

Request Callback

We will call you back

Server loaded in 0.09 secs.