Why only one year support

Resolved · Low Priority · Version 2007

Thu 9 May 2013, 10:26 Delegate Imelda said...

Imelda has attended:
PowerPoint Intermediate Advanced course

Why only one year support

I was advised I would have 2 years support

Thu 9 May 2013, 10:51 Trainer Gary said...

RE: why only one year support

Hi Imelda

Thanks for getting in touch. We have only recently started offering 2 years support through the forum. We thought we had updated every reference to it on our website but we must've missed a piece of text!

Can you let me know where you read this? Rest assured you will have 2 years forum support - I look forward to your questions!

Kind regards

Gary Fenn
Microsoft Office Specialist Trainer

Tel: 0207 987 3777
Best STL - https://www.stl-training.co.uk
98%+ recommend us

London's leader with UK wide delivery in Microsoft Office training and management training to global brands, FTSE 100, SME's and the public sector

Thu 9 May 2013, 10:55 Delegate Imelda said...

RE: why only one year support

This information is provided within the feedback questionnaire on completion of the course and states that one year support is provided with an upgrade to two years if a question is posted on the forum.

My second question: I was informed by my trainer (I had one on one training) that I had the option to ask questions on any of the available courses not simply that which I undertook?

Thu 9 May 2013, 11:01 Trainer Gary said...

RE: why only one year support

Hi Imelda

Thanks for your reply. Yes that's right, feel free to ask a question on any of the topics on the forum.

Kind regards

Gary Fenn
Microsoft Office Specialist Trainer

Tel: 0207 987 3777
Best STL - https://www.stl-training.co.uk
98%+ recommend us

London's leader with UK wide delivery in Microsoft Office training and management training to global brands, FTSE 100, SME's and the public sector

Thu 9 May 2013, 11:08 Delegate Imelda said...

RE: why only one year support

OK because again within the feedback questionnaire this option is detailed as specific to the course undertaken.

Thanks for your help.

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