Professional Development Sales & Customer Service Soft Skills

The Three P’s of Effective Workplace Communication

Effective workplace communication is the backbone of any successful organisation. To achieve this, communication must embody three key principles: politeness, professionalism, and positivity.

Successful Communication Skills: The Three Ps - Polite, Professional, and Positive

Polite Communication:

    1. Active Listening: Politeness starts with active listening. When someone is speaking, give them your full attention. Avoid interrupting and resist the urge to formulate your response while they are still talking. Instead, focus on understanding their perspective.
    2. Respect Differences: The workplace is often a diverse environment with individuals from various backgrounds and experiences. Polite communication involves respecting these differences, whether they relate to culture, age, gender, or perspectives. Encourage an open exchange of ideas and show appreciation for the richness of diverse viewpoints.
    3. Constructive Feedback: When providing feedback, choose your words carefully. Frame your comments in a way that encourages improvement without demoralising the individual. Use “I” statements to express your thoughts and feelings instead of making accusatory “you” statements.
    4. Use “Please” and “Thank You”: Simple courtesies like saying “please” when making requests and “thank you” when expressing gratitude can go a long way in making your communication polite. These phrases convey respect and appreciation.
    5. Avoid Gossip: Gossiping or speaking negatively about colleagues undermines a polite work environment. Instead, address concerns directly with the person involved or through appropriate channels.

Successful Communication Skills: The Three Ps - Polite, Professional, and Positive

Professional Communication:

    1. Clear and Concise: Professional communication values clarity and conciseness. Avoid jargon or overly technical language that may confuse others. Be direct and articulate your ideas clearly.
    2. Appropriate Tone and Language: Tailor your tone and language to suit the context and the audience. Formality may be required in certain situations, while a more casual tone may be appropriate in others. Always err on the side of professionalism.
    3. Timeliness: Professional communication respects time constraints. Respond to emails and messages in a timely manner. If you can’t meet a deadline, communicate proactively, and negotiate a new one.
    4. Use of Technology: In the digital age, email and instant messaging are common communication tools. Use them thoughtfully and be aware of the potential for misinterpretation. Ensure that your written communication is professional, free of typos, and follows established guidelines.
    5. Conflict Resolution: Conflicts are inevitable in the workplace. A professional approach involves addressing conflicts calmly and privately, seeking solutions rather than assigning blame, and involving appropriate parties when necessary.

Successful Communication Skills: The Three Ps - Polite, Professional, and Positive

Positive Communication:

    1. Encouragement and Recognition: Recognise and celebrate achievements, both big and small. Acknowledging the efforts of colleagues and teams boosts morale and motivates individuals to excel.
    2. Constructive Positivity: Positive communication isn’t just about offering praise; it’s also about providing constructive feedback in a supportive manner. Emphasise opportunities for growth and improvement rather than dwelling on mistakes.
    3. Solution-Oriented: When challenges arise, focus on finding solutions rather than dwelling on problems. A positive mindset promotes resilience and a proactive approach to issues.
    4. Emotional Intelligence: Being emotionally intelligent means understanding and managing your own emotions while also being attuned to the emotions of others. This skill helps create a positive and empathetic workplace.
    5. Gratitude: Express gratitude regularly. A simple “thank you” can brighten someone’s day and strengthen relationships within the team.

Successful Communication Skills: The Three Ps - Polite, Professional, and Positive


Effective workplace communication, rooted in politeness, professionalism, and positivity, is a powerful tool for success.

Further reading

Improve your communication skills with these 7 tips

Effective Communication Skills. 3 tips to address Conflict

By Jacob Ahmadzai

Helping businesses improve performance with proven learning and development solutions. London based with a global reach.