Effective Communication Skills. 3 tips to address Conflict

Effective Communication Skills. 3 tips to address Conflict

We usually don’t chose who we work with and conflict can occur in the workplace due to differences in personality, culture and working style.

The ability to deal with conflict is a critical soft skill for Managers and staff of all levels to ensure teams work productively, efficiently and maximise performance levels.

Effective Communication Skills. 3 tips to address Conflict
Effective Communication Training Skills. 3 tips to address Conflict

If you would like to improve your conflict management skills you could attend a conflict management training course or learn some strategies to manage conflict. This article will give you three practical tips to help you deal with conflict if and when it arises in the workplace.

Use the Thomas-Kilmann Conflict Modes Instrument (TKI)

The Thomas-Kilmann or TKI Instrument is probably the most well-known conflict management tool ever developed.

It is made up of the following five techniques:

a) Competing

b) Compromising

c) Avoiding

d) Accommodating

e) Collaborating.

Depending on the situation and style of the other person you can use different levels of assertiveness and cooperativeness to try to resolve the situation.

No one technique is better than another, it depends on the situation you are in and who you are dealing with.

The key point about this model is for you to understand your own natural style of dealing with conflict but importantly be able to adapt your style when necessary to different people and different situations.

Improve your listening skills

If you work on your listening skills this will definitely help you to improve your ability to deal with conflict. Listening seems like a basic skill but actually it is much harder that it seems, especially in the modern age with mobile phones and social media people have shorter and shorter attention spans.

Listening is such an important skill but we are never taught at school or at University how to do it effectively. Viral TED speaker and sound expert Julian Treasure argues that “ we are losing our listening “ and in this excellent video gives several useful techniques how to improve our listening skills.

Ask open questions

Asking open questions is a simple but effective tool to understand how the other person or party is feeling and will help you avoid making assumptions which is a common mistake when conflict occurs.

Some people get into the habit of asking closed questions and making incorrect assumptions. A closed question is simply a question that can only be answered yes or no. On the other hand an open question cannot be answered with yes or not.

What are the benefits of asking open questions?
  • You can get the other person to speak more and this can sometimes help to solve the conflict as after people “ vent “ they often feel better.
  • You can understand more deeply the reasons for the conflict and it can help you to put yourself in the other persons shoes.
  • The other person or party will feel that you are listening to their feelings and being empathetic. This can go a long way to helping to resolve a conflict.
If you would like to further develop your Conflict Management skills you could consider attending a communication skills or listening skills course.

 

Building Confidence And Assertiveness at Work

BUILDING CONFIDENCE AND ASSERTIVENESS AT WORK:

Wikipedia describes confidence as “a state of being certain either that a hypothesis or prediction is correct or that a chosen course of action is the best or most effective.”

The Latin word from which confidence derives (fidere) means “to trust”, either in oneself or someone in whom you are confiding.

confidence at work
ASSERTIVENESS TRAINING LONDON

More often it means someone who is brave and extrovert enough to be who they are and to state what they want. It blends with our understanding of having boldness, an absence of fear.

Self-confidence is the certainty that you are going to be fine in whatever situation.. an inner trust in oneself.

How do we then instil this confidence in ourselves?

The mix of positively visualising how you want an event to turn out, with an inner surety that you can handle things, can create a feeling of calm and confidence that all will be fine. Even if exactly what you envisaged does not come about in the way you wanted it to. You ‘know’ that all will work out well regardless. That challenges are temporary.

Is confidence linked with assertiveness?

Yes. Confident people are able to convey their ideas, wants and needs much more readily than those who are fearful of a) the outcome backfiring on them b) being seen in a way that is too aggressive. That is, they see their actions or demands as being perceived how they themselves view the arrogant person: none too likeable.

Confidence is about self -perception. We can change that self-perception in a number of ways.
Sublime reactions

There are thousands of subliminal affirmations which and bring out confidence from within, yet it is through practice that we gain a level of belief  in ourselves and our behaviour.

So how can we take those first steps?

Using such mind-changing programmes, you may end up getting what you were trying to avoid: yet here is the paradox. The thing that will change your behaviour is you confronting the situation and acting differently to how you normally would.

The key to confidence is to embed the behaviour: use it more. Relax into it, even if at first it makes you anxious.

 

The four keys to confidence:
  • Experience your first success as success. Even if it ended up not as expected, the success was in the doing.
  • Develop positive psychology. See the positives of what happened. For example: “I took the chance to speak to someone first. I’ve never done that before. I kept my gaze when ordinarily I look away.” Doing something different makes us feel more confident.
  • Practise this behaviour. Copy others who you think are good role models. One lady said to me “I’d like to be as confident as the lady on the station every morning. She oozes confidence.” How does she know what the woman is actually feeling? When you are relaxed in yourself, others see your confidence shining through. Consider attending confidence courses London, to develop yourself.
  • Neutralise your old thought patterns which trigger old emotions. When you hear your ego mind saying “see, you look a twit. There you go again, getting your words all mixed up. You never learn.” Try interrupting the pattern by shifting your attention to something else, or saying ‘no’ and moving on to the next thought. You have a choice.
Believe that every step you take is a success.