Raise the Brand – Investing in your Skills

Raise the Brand – Investing in your skills

Have you ever felt like you were going nowhere in your job? No matter how much energy you expel, you just seem to be on a treadmill. For most it can be like fibre in our diet – bland and difficult to swallow. Maybe we want a win, the protein of success. Something for us to savour. Feeling depleted can tax our personal resilience, and dilute our sense of purpose. Maybe we need a better perspective instead? To see how even the most routine effort can maintain or raise the value of the brand we represent. [Note the author of this post is part of a team delivering professional training courses to business users on a daily basis to help improve efficiency and productivity]

What do you represent?

Imagine you are an apprentice, learning a trade in panel beating and spray painting. Working for a wage that barely compensates the long hard hours. However, your investment is building a reservoir of knowledge and skills. Perfection in the smallest detail is the relentless pursuit of your supervisor as you spend years reshaping damaged metal. The eagerness to do the real work is a daily frustration as you practice to perfect the running weld or the arc of a spray gun.

Finally, after years of intense focus on the basics you are challenged with your first autonomous efforts. Over time you successfully complete more complex tasks until the reward of a Certificate of Trade confirms ‘Craftsman’ and you are signed off at an industry standard. Yet more has been achieved than you may have realised.

Achieving this level for one of the most recognised brands on the planet, the trades-person with specialised skills has now become a market-place prize. Years of honing perfection and exacting detail, have transformed the apprentice into a master. Workmanship and quality go hand-in hand with the brand.

The brand which gives you an identity, is recognised as one of the leaders in the car manufacturing industry. The brand that sets the highest build quality and customer expectations.  Rolls Royce, Bentley, Lotus, McClaren.

Stands to reason.

Consider how much the brand you represent increases your professional worth. Like a football player who enjoys an association with Manchester United or Manchester City or Chelsea. They are worth more because of the standards that are expected. The elite of their profession, the best of the best.

Those long tedious hours going through the motions are an investment of your time and energy into perfecting the skills that define your brand. With each passing day, the brand raises in value and as it does, so does yours. They both work hand in hand.

Everyone matters

I was told of a friend who visited the amazing facilities of NASA who was struck by how clean and polished the amenities were. When he crossed paths with a cleaner he was quick to remark how superb the cleaning efforts were. The professional in the smart uniform responds – they take pride in their efforts, after all, he is part of the team that put the first man on the moon. How much do you think that attitude to the brand is worth in the market place today? Is he a Cleaner you would hire and how much would you be willing to pay?

Consider now the employee who can’t wait to tell his friends, or log onto the world of social media, and tell everyone how bad his company is. The one he toils at every day. He may point out that the company denies the efforts of a great worker, is constantly letting clients down and delivers bad service. How much might that brand be worth? How much will the employee be worth? Stands to reason.

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Food for Thought – Emotional Intelligence

Food for Thought – Emotional Intelligence

The rabbit holes

The boss sends you an email. I want to see you in the office at 3pm. Do you imagine there is something wonderful about to happen? Is there a hint of caution? The messages we receive can evoke such powerful responses. A statement or an incident and then Bang! Without a map of emotional intelligence we are lost down a mind-field of rabbit holes of confusion and self-doubt.

When I google ‘thoughts’ the resulting search reveals that each of us has 45,000 a day, with 80% being negative. That’s an avalanche of mindless thoughts rife with image baits and emotional snares. The link between action – thought – reaction is a web of reflexes. Conditional responses that have been learned.

The centre of the universe

Reflex answers – is that why it’s easier to respond with negative opinions? If I am on the motorway and a Porsche cuts me off do I have the right to say they did that on purpose? Would that force retaliation? Consider this – I pull the car over only to find the driver upset because they had a distressing phone call and did not see me in the rear vision mirror. Would I still be angry or would I react differently?

How many times do we position ourselves as the catalyst to everything? The traffic jam when I was in a rush to get to work. The queue for tickets because they know I have no time to wait. The guy on the train station whose train is delayed by 30 minutes and turning to me says ‘well of course it is, they knew I had a deadline’. Does our reaction start from an unconscious belief that we are the centre of the universe? Are we that important?

Introducing – the Critic

The trap of so-called conventional wisdom, our default position a repertoire of ‘criticism’. If I present a new idea to 10 people why will 9 tell me why it won’t work? Is status in modern society becoming a master of critical opinion in your field of expertise? From Sport, Entertainment, Business and Politics, the title of Critic is a genuine profession. Maybe the way we influence others needs to be reconsidered?

Is it mis-communication?

Don’t believe me? Try this simple test. See if you can give a compliment without a suspicious look being thrown back. The simple reply should be an obvious ‘thank you’, instead of a ‘Yeah right, what do you want’ which makes you feel weak, needy…  And if I point out a weakness (obvious or not) does that imply a sense of superiority? Am I suggesting that to point out the flaw I am the only one clever enough to see it? And if I state the error or mistake then how will others react to me?

When I was younger and attempting to learn guitar my dad would constantly remind me of how bad I sounded. Years later when I played a CD of my music he was rather impressed. I asked him why he never encouraged me? He looked shocked – but I did. I challenged you to do better every time you played. For a kid this can be confusing.

Let’s try this – together

We send messages between each other in a perpetual rain of innuendo and suggestion. Let’s get rid of the guesswork and aim for better messages. The email – John, good news, would like to meet you in the office at 3pm to discuss the Richter Account. The Porsche – hey is everything okay, you nearly hit me? Good old dad – Son, keep practising you can only get better. Communication skills are not about how much power I can claim from you, it’s how much power I can release in you. How about we try this together, after all we share the same small planet. And none of us are getting out alive.