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The Curse Of Cancelled Courses
Wed 27th April 2011
1. It ruins your schedule
If you have training set to happen on a certain day, and then it gets cancelled, then you're at a loss to fill that day at short notice. You could say that therefore it's business as usual, but the other scheduling problem is that you once again have to make sure all particular staff are available together on yet another day for training to be rescheduled. On top of that, you'll never have a guarantee that the course won't be cancelled again.
2. You lose money, even if the course is refunded
Having to cope with a rescheduled or cancelled course can mean a loss of money through all the administrative stress and expense associated with it. On top of that, your staff have to be reallocated to do something else for that day - costing man hours and also inconveniencing your workforce.
3. It shows you're not the priority
If a company cancels a course due to low bookings, this means that they are more interested in their profit margin rather than delivering a good service to their customers. A good training company will run the course anyway - after all, it's in their best interests to have your repeat business.
4. Travel and time needs to be reconsidered
Let's say, for example, you have planned a training course a good few miles away, because it's the only business who will deliver exactly what you need. If a large number of staff members are due to go to the training, then travel arrangements (such as hiring a minibus, hire cars, train tickets and so on) will have to be made in advance and are usually non-refundable. If a course gets cancelled, that's money lost - and additional expense will be incurred trying to reschedule it all.
5. You lose confidence in the training company
If you get cancelled when you've booked a course, even if it's easy getting a refund or rescheduling the training, it can only make you lose confidence in the company you've booked. It shows a lack of customer care, and inconveniences you when it should be making your life easier.
Conclusively, always look for a good sized training company that promises not to cancel their courses. Read any terms and conditions carefully, as they may not always make this obvious at the time of booking. A good training company should be customer focused and run the course because they understand that cancelling is always bad business, both for you and them.
Original article appears here:
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Royal Horticultural Society
Learning & Development Trainer
Great experience and loads covered. Thank you Doug you were brilliant. Very personable friendly and helpful. As the course was new to me I found the afternoon went into a little too many topics so I would have prefered a recap of the morning and to try them out on some complex exercises. Saying that, I am aware that it is because all of the areas are new to me and others may have found them more useful.
Contracts Engineering Ltd
Everything today ran 100%, Very happy how thing went today.
Very good trainer & content.