London and UK

Face to face / Online closed & onsite training. Restaurant lunch included at STL venues.

1 day Instructor-led

Skype for Business is an authoritative integrated communications client. Users are able to send instant messages, make voice or video calls, and broadcast their availability. They are also able to share presentations and applications.

Skype for Business can help to make staff more efficient and improve communication within the organisation and with people outside the organisation. As this tool is often new to users, the use of Skype may be limited without training.

This course introduces end-users to Skype for Business, teaching them to use the communication tools and facilities that are now so prominent throughout Windows, Microsoft Office and Office 365 (for more info, check out our Office 365 training courses).

Course Syllabus

Your availability, AKA Presence

Set availability and see others availability (throughout Microsoft Office)
Change your presence information
Presence status meanings

Contacts

Finding the correct person through Skype for Business
Build/manage contact list in Skype for Business
Using groups and frequent contacts
Viewing full information about a contact

Instant Messaging (IM)

How to send/receive instant messages
Participation in a group IM session
What happens if you don't respond to an IM?
Saving IM conversations
Using IM rather than phone or email

Voice Calls

How to check microphone and speakers
Making voice calls with Skype for Business
Accepting or declining calls through Skype for Business
Locating and calling users from Skype for Business and anywhere in Office
Intro to audio conferencing
How to change call settings

Delegate Management

Forwarding a call to another person
How to manage calls for someone else

Video Calls

How to check webcam settings
How to make a video call
How to change video settings
One-to-one calls, video conferencing

Virtual Meetings

How to schedule or create virtual meetings
How to organise and run a virtual meeting
How to connect outside users to a virtual meeting

Sharing Presentations and Applications

How to share desktops and applications
How to use whiteboards, polls, other meeting tools
How to control virtual meetings and webinars

Recording

How to record calls and virtual meetings
Sharing and managing recordings

Advanced Skype for Business usage (if technically supported)

How to use Skype for Business with other devices, including mobile
How to call outside of your business/organisation

"What do I get on the day?"

Arguably, the most experienced and highest motivated trainers.

Face-to-face training

Training is held in our modern, comfortable, air-conditioned suites.

Modern-spec IT, fully networked with internet access

Lunch, breaks and timing

A hot lunch is provided at local restaurants near our venues:

Bloomsbury
Limehouse

Courses start at 9:30am.

Please aim to be with us for 9:15am.

Browse the sample menus and view joining information (how to get to our venues).

Refreshments

Available throughout the day:

Hot beverages
Clean, filtered water
Biscuits

Online training

Regular breaks throughout the day.

Learning tools

In-course handbook

Contains unit objectives, exercises and space to write notes

Reference material

Available online. 100+ pages with step-by-step instructions

24 months access to Microsoft trainers

Your questions answered on our support forum.

Training Formats & Services

Training formats available

On-site at your company office UK wide
Closed group at one of our London training venues
Near-site at a location close to you
Bespoke one-to-one basis
Tailored training courses to your requirements
Executive coaching & mentoring

Get On-site/Closed quote

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TrustPilot

Excellent

Citigroup
Vice President
D.P.

Top-quality training by friendly instructors in good venues

"I've done several courses with these guys, including Advanced Excel and PowerPoint. The days are well organised and they lay on a great lunch, too. Their tutors are always lively and engaged with attendees. I thoroughly recommend their services."

Resources

Blog

Tutorials and discussions on MS Office

Hints & Tips

MS Office tips to save you time

Cheat sheets

MS Office shortcut keys for all versions

Infographics

Handy info on industry trends

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Skype for Business - Training course