Building Confidence And Assertiveness at Work

BUILDING CONFIDENCE AND ASSERTIVENESS AT WORK:

Wikipedia describes confidence as “a state of being certain either that a hypothesis or prediction is correct or that a chosen course of action is the best or most effective.”

The Latin word from which confidence derives (fidere) means “to trust”, either in oneself or someone in whom you are confiding.

confidence at work
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More often it means someone who is brave and extrovert enough to be who they are and to state what they want. It blends with our understanding of having boldness, an absence of fear.

Self-confidence is the certainty that you are going to be fine in whatever situation.. an inner trust in oneself.

How do we then instil this confidence in ourselves?

The mix of positively visualising how you want an event to turn out, with an inner surety that you can handle things, can create a feeling of calm and confidence that all will be fine. Even if exactly what you envisaged does not come about in the way you wanted it to. You ‘know’ that all will work out well regardless. That challenges are temporary.

Is confidence linked with assertiveness?

Yes. Confident people are able to convey their ideas, wants and needs much more readily than those who are fearful of a) the outcome backfiring on them b) being seen in a way that is too aggressive. That is, they see their actions or demands as being perceived how they themselves view the arrogant person: none too likeable.

Confidence is about self -perception. We can change that self-perception in a number of ways.
Sublime reactions

There are thousands of subliminal affirmations which and bring out confidence from within, yet it is through practice that we gain a level of belief  in ourselves and our behaviour.

So how can we take those first steps?

Using such mind-changing programmes, you may end up getting what you were trying to avoid: yet here is the paradox. The thing that will change your behaviour is you confronting the situation and acting differently to how you normally would.

The key to confidence is to embed the behaviour: use it more. Relax into it, even if at first it makes you anxious.

 

The four keys to confidence:
  • Experience your first success as success. Even if it ended up not as expected, the success was in the doing.
  • Develop positive psychology. See the positives of what happened. For example: “I took the chance to speak to someone first. I’ve never done that before. I kept my gaze when ordinarily I look away.” Doing something different makes us feel more confident.
  • Practise this behaviour. Copy others who you think are good role models. One lady said to me “I’d like to be as confident as the lady on the station every morning. She oozes confidence.” How does she know what the woman is actually feeling? When you are relaxed in yourself, others see your confidence shining through. Consider attending confidence courses London, to develop yourself.
  • Neutralise your old thought patterns which trigger old emotions. When you hear your ego mind saying “see, you look a twit. There you go again, getting your words all mixed up. You never learn.” Try interrupting the pattern by shifting your attention to something else, or saying ‘no’ and moving on to the next thought. You have a choice.
Believe that every step you take is a success.

The Perils Of Perpetual People Pleasing!

How to say ‘no’ assertively

If you are a passive person, there is one word that strikes fear into your heart, and because of this it rarely appears in your personal dictionary. It’s a difficult but short message – the word ‘no’. If you are passive, you prefer to be a ‘yes’ person, a people pleaser. Your aim is to avoid confrontation with others, and sayings such as ‘anything for a quiet life’ and ‘don’t make a scene’ trip easily off your tongue.

Someone could do with assertiveness courses

So what’s the problem?

Once people realise you are passive, they will take advantage of your good nature. They will know they can dump work on you and you won’t fight back or even question it. They will get used to hearing ‘Ok, no problem. Leave it there and I’ll do it later’. But you end up with the in-tray from hell and you never get to go home on time! You will also get very stressed and will begin to suffer.

Your self-esteem and dignity will be around your ankles and you won’t like yourself very much. As a trainer, I have delivered many stress management and assertiveness training sessions and the vast majority of attendees are passive and need help! Also, what people don’t realise is that every time they take advantage of your passive nature, they are adding to the frustration which is accumulating inside you, and you will reach a point where you can take no more.

You will lose control and explode with rage, and once the outburst is over, you will feel utterly ashamed and full of regret. This is where the expression ‘it’s always the quiet ones’ comes from.

The answer is: learn to be more assertive!

If the prospect of saying ‘no’ fills you with terror, then don’t say it – negotiate instead! Assertive people don’t say no unless they absolutely have no alternative, and even then it’s a ‘no, because…’ Always support the ‘no’ with the reasons behind it, so people can understand. Honesty is always the best policy, so let’s not make promises we know we cannot keep just to make people happy – it will come back to haunt you later!

Empathy is a useful technique to use at the beginning, for example ‘I understand that you need this doing by 4pm today, however with my current workload..’ or ‘I know this isn’t what you want to hear, but it won’t be possible…’ Next, offer options and alternatives for them to consider, for example ‘I understand you need me to work late tonight, but I cannot. However, I’m happy to come in early tomorrow morning if that helps’ or ‘it won’t be possible to finish this by 4pm, but I can have it ready by 5pm’.

The key message here is that I want to help, but what you’re asking just isn’t possible. But I can do this, or this – which one would you like?

Consider this: nobody is saying ‘no’ – we’re just agreeing on a different ‘yes’! A ‘yes’ that is acceptable to both parties. You can say no to now, but yes to later. In the end, everyone wins – we just need to agree on the running order!

Conclusion

Many people have problems saying the word ‘no’ when they really should, and as we have discovered there can be consequences. The solution is to be more assertive – stand up for yourself, whilst treating others with respect. If it’s a definite no, then make it a ‘no, because…’ and give reasons, but where there are other possibilities, you should negotiate.

Find a way forward on your terms as well as theirs – you’ll feel a lot better! And remember, nobody said no, we just agreed on a different yes. It works for me!