Increased efficiencyBy offering training in the use of Microsoft software, employees are better able to complete their tasks independently and in a more effective manner. Training can show them how to use advanced techniques appropriately and therefore streamline working practices and improve time management skills. For example, departments dealing with customer orders can learn tips and tricks for maximising the effectiveness of Microsoft Access in managing customer databases. When problematic situations arise, staff may be better able to implement a troubleshooting strategy as they have a better understanding of how Microsoft software operates. Workflow is less likely to be interrupted and the likelihood of deadlines being missed is reduced.
Increased productivityBy ensuring that employees have sufficient knowledge of Microsoft applications to use them efficiently, they can increase their productivity in the workplace. Positive effects can subsequently be seen in terms of productivity for the business as a whole. Competence brings confidence which in turn supports success. For example, a project manager can learn to use Microsoft Project more effectively and therefore manage multiple projects successfully.
Improved quality of serviceStaff who use Microsoft applications on a daily basis and have received adequate training in their use can provide a better quality of service to clients. They are therefore better able to reflect the professional image of the business. For example, a client may request that the data supporting a business proposal is presented in a different manner. If the person dealing with this client is adequately trained in the use of Microsoft Excel, they should be able to select the appropriate data and display it in a variety of professional looking formats.
Reduced staff turnoverEmployees who feel valued and appreciated are less likely to leave and move to work with competitors who may be offering more opportunities for training and career progression. Microsoft training can offer individuals the opportunity to learn new skills and ensure that they are working at the cutting edge of their profession. By challenging people to learn more, they can become more involved in their job and generally feel more satisfied in their working environment.
In summary, Microsoft applications are a valuable tool in the modern workplace. Ensuring that employees have access to Microsoft training, can give your business the best possible chance of succeeding in a competitive world.