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Managing Negotiations, for and against An entrance of objectivity You have called a meeting on the pretext of discussing price. You understand win/win, you have a plan set in place. You are confident your fall-back point is strong. To entertain any notion of losing is what the other guy does. As you walk into the […]
Service Customer-isation If delivery is the product, whether that be a physical object or a professional skill, then service is the vehicle that provides it. Service defines business. It is how our customers, clients and guests attach real-time value. The key component that sets us apart from our competitors. Typically business will focus on product […]
Pro-Calibre –The great team player Team Management rates surprising second in employability skills There are ten employability skills highly regarded by corporations today. When Kent University conducted a survey to uncover and rate the most valuable, the results were surprising. With Time Management at number ten and Verbal Communication rated at number one, Teamwork […]
What Do You Think? Adopting Resilient Thinking What’s on your mind right now? When I google ‘thoughts’ the web search says that on average each of us has 45,000 thoughts a day, with 80% being negative. That’s an avalanche of choices to go down. How do those thoughts affect you? To what degree can they […]
SALES in ABUNDANCE Is exceptional service anticipation? The waiter stands there looking at you hopefully. Pleasantly he suggests an entrée you had not considered. ‘Let me make your evening, this is one our finest dishes.’ You study his face. The ambience of the restaurant is a delight, and with a grateful nod you confirm […]
More than Milestones – Project Management Success Project management is a complex structure of time frames, objectives and delegation. With the intricate charts and time management programmes available, choosing the right dynamic to planning can be almost as frustrating as getting stakeholders to agree on a common schedule. Is the best Project Management approach just […]
Raise the Brand – Investing in your skills Have you ever felt like you were going nowhere in your job? No matter how much energy you expel, you just seem to be on a treadmill. For most it can be like fibre in our diet – bland and difficult to swallow. Maybe we want a win, […]
Food for Thought – Emotional Intelligence The rabbit holes The boss sends you an email. I want to see you in the office at 3pm. Do you imagine there is something wonderful about to happen? Is there a hint of caution? The messages we receive can evoke such powerful responses. A statement or an incident […]
Exceeding expectations – service or delivery? Do you really mean it? Great customer service isn’t a convenient statement for business to slap on a mission statement. It’s not a gimmick nor is it a side-line for those filling a job card out while doing a PhD. Great service is serious business and it starts with […]
The Art of saying No. A surprisingly easy way to assert yourself The Power of No One ill-placed No can rebound around you like an echo, haunting you for years to come. The only word you can practise speaking with warmth and engagement and still fail to use correctly. It has the dynamic of so […]
Confidence without a Parachute Is confidence and equation? Now that’s an interesting question. Would you leap with only a face-full of goggles from a draughty plane at 10,000 feet, sprawled like spider-man as you plummet 120 mph towards the most beautiful view of the planet? If I said you would be fine, could you […]
Managing Change The best way to survive and thrive Change is inevitable Corporate change can unleash spectres. From the appointment of a senior member to a change in consumer trends, to an economic low. Change is inevitable, yet can reveal unforeseeable challenges. For those aware of the stages it can also present a unique […]