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Remove	Add people	Details		Price
Remove	Add another person	Thu 7 May, 2026 Improve your Memory	Limehouse Room Ph2-PD	495.00
Remove	Add another person	Wed 1 Apr, 2026 Customer Care for the Receptionist	Limehouse Room Ph2-PD	495.00
Remove	Add another person	Fri 5 Jun, 2026 Problem Solving / Decision Making	Limehouse Room Ph2-PD	495.00
Remove	Add another person	Wed 8 Jul, 2026 Time Management, Prioritisation - Working from Home	Online Classroom	495.00
Remove	Add another person	Wed 19 Aug, 2026 Customer Complaint Handling	Online Classroom	495.00
Remove	Add another person	Thu 2 Apr, 2026 Building Rapport	Online Classroom	495.00
Remove	Add another person	Mon 6 Jul, 2026 Dealing with Complaints and Aggression	Online Classroom	495.00
Remove	Add another person	Fri 10 Jul, 2026 Emotional Intelligence for Managers	Bloomsbury Room Ph2-PD	495.00
Subtotal				3,960.00
+ vat @ 20%				792.00
Total GBP inc. VAT				4,752.00

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Terms and conditions

Rescheduling and Cancellation terms:

We believe these to be the best terms in the UK by far. We will beat any better.

Confirmed booking with agreed dates 17 working days or more before course 16-10 working days before course 9-6 working days before course 5-1 working days before course Same day rescheduling

Cancellation fee * 10% 45% 70% 100% 100%

Re-scheduling fee 10% 25% 50% 50% 60%

* All cancellations must be received in writing by emailing info@stl-training.co.uk