Outlook

Hi Marie

Thank you for your question; and welcome to the forum.

You can use Outlook's journal to keep track of emails, documents, phone conversations and correspondence to and record activities that relate to specific contacts in your contact list.

Below are some links to information on the Journal here:
www.suite101.com/article.cfm/ms_office2000/110968
http://office.microsoft.com/en-us/outlook/HA100343461033.aspx

I hope this helps.
Amanda