Instructor-led training -
Book Your Virtual Classroom Training


starstarstarstarstar Excellent

ITIL Practitioner

NOTE: Face to face training temporarily paused due to COVID-19 pandemic. Virtual classroom training available, please contact us to arrange your training.

  • 3 days Instructor-led workshop
This highly practical course is designed to show students 'how' to implement service improvements based around ITIL’s philosophy of ‘Adopt and Adapt’. It has a holistic syllabus and combines all 9 guiding principles of service improvement, the Service Improvement Approach, Communication, Metrics and Measurement, Communication, and Organisational Change Management with practical exercises and exam technique. The course acts as a full preparation for the ITIL practitioner examination.

The course leads up to the Axelos ITIL practitioner exam. Successfully passing (70%) the 1 hour 45 minute, open book examination, consisting of 40 case study based multiple-choice questions, leads to the ITIL practitioner certificate. This is worth 3 credits towards the ITIL expert award.

Exams can be organised after training by attendance at authorised testing centre, or proctored online.

Thanks. Your download will begin shortly.

Please help us

Share or create a link to this manual today!

Just follow these simple instructions...

TrustScore 4.8 / 5       1275 reviews