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ITIL Practitioner

NOTE: Face to face training temporarily paused due to COVID-19 pandemic. Virtual classroom training available, please contact us to arrange your training.

  • 3 days Instructor-led workshop
This highly practical course is designed to show students 'how' to implement service improvements based around ITIL’s philosophy of ‘Adopt and Adapt’. It has a holistic syllabus and combines all 9 guiding principles of service improvement, the Service Improvement Approach, Communication, Metrics and Measurement, Communication, and Organisational Change Management with practical exercises and exam technique. The course acts as a full preparation for the ITIL practitioner examination.

The course leads up to the Axelos ITIL practitioner exam. Successfully passing (70%) the 1 hour 45 minute, open book examination, consisting of 40 case study based multiple-choice questions, leads to the ITIL practitioner certificate. This is worth 3 credits towards the ITIL expert award.

Exams can be organised after training by attendance at authorised testing centre, or proctored online.

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