{"id":6361,"date":"2023-01-10T14:55:10","date_gmt":"2023-01-10T14:55:10","guid":{"rendered":"https:\/\/www.stl-training.co.uk\/b\/?p=6361"},"modified":"2023-12-30T23:04:43","modified_gmt":"2023-12-30T23:04:43","slug":"performance-management-part-1-setting-expectations","status":"publish","type":"post","link":"https:\/\/www.stl-training.co.uk\/b\/performance-management-part-1-setting-expectations\/","title":{"rendered":"Performance Management Part 1 &#8211; Setting Expectations"},"content":{"rendered":"<p>To <a href=\"https:\/\/www.stl-training.co.uk\/ps-team-performance-management.php\">perform well<\/a>, employees need to know what is expected of them.<\/p>\n<p>Well-defined <a href=\"https:\/\/www.stl-training.co.uk\/sharing\/introduction_to_management\/57\">expectations produce effective teams<\/a> with employees who know the role they play and the purpose they serve. When you and an employee set clear expectations about the results that must be achieved, and the methods or approaches needed to achieve them, you establish a path for success.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-6362 size-full\" title=\"performance\" src=\"https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2023\/01\/stencil.default-4.jpg\" alt=\"performance\" width=\"1200\" height=\"800\" srcset=\"https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2023\/01\/stencil.default-4.jpg 1200w, https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2023\/01\/stencil.default-4-300x200.jpg 300w, https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2023\/01\/stencil.default-4-1024x683.jpg 1024w, https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2023\/01\/stencil.default-4-768x512.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>The starting point is an\u00a0<em>up-to-date job description\u00a0<\/em>that describes the essential functions, tasks, and responsibilities of the job. It also outlines the general areas of knowledge and skills required for the employee to be successful in the job.<\/p>\n<p>But performance expectations go far beyond the job description.<\/p>\n<p>In discussing performance expectations an employee should understand why the job exists, where it fits in the organisation, and how the job&#8217;s responsibilities link to organisation and department objectives. The range of performance expectations can be broad but can generally be broken into two categories:<\/p>\n<ul>\n<li><strong>Measurable Results<\/strong>\u00a0<strong>and Targets <\/strong>\u2013 what and how much needs to be produced<\/li>\n<li><strong>Observable Actions &amp; Behaviours<\/strong>\u00a0\u2013 what good looks like and how people are expected to behave<\/li>\n<\/ul>\n<p><strong> <img decoding=\"async\" class=\"alignnone wp-image-6363 size-full\" title=\"targets\" src=\"https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2023\/01\/stencil.default-5.jpg\" alt=\"Targets\" width=\"1200\" height=\"800\" srcset=\"https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2023\/01\/stencil.default-5.jpg 1200w, https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2023\/01\/stencil.default-5-300x200.jpg 300w, https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2023\/01\/stencil.default-5-1024x683.jpg 1024w, https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2023\/01\/stencil.default-5-768x512.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/strong><\/p>\n<h2><strong>Measurable Results and Performance Targets<\/strong><\/h2>\n<p>Sometimes goals are too vague or distant. Employees lack commitment or become demotivated because they don\u2019t know what they are aiming for.\u00a0 Setting a specific target that is also realistic, removes ambiguity and means that everyone knows what they need to achieve.<\/p>\n<p>But targets don\u2019t just tell us what we are aiming for \u2013 they help us measure the distance by which we fall short, and the amount of work we need to do to make it up.<\/p>\n<p>Make targets fun! In short, the idea is to take cues from the compulsive behaviour often elicited from people through games, particularly video games. Point scoring, bonuses and a structured reward system all act as psychological \u201chooks\u201d which persuade people to engage.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-6364 size-full\" title=\"engage\" src=\"https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2023\/01\/stencil.default-6.jpg\" alt=\"engage\" width=\"1200\" height=\"800\" srcset=\"https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2023\/01\/stencil.default-6.jpg 1200w, https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2023\/01\/stencil.default-6-300x200.jpg 300w, https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2023\/01\/stencil.default-6-1024x683.jpg 1024w, https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2023\/01\/stencil.default-6-768x512.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" \/><\/p>\n<p>&nbsp;<\/p>\n<h2><strong>Observable Actions and Behaviours<\/strong><\/h2>\n<p>Organisational expectations are often defined in a Competency Framework where a number of competencies and behaviours are described reflecting the culture of the organisation.<\/p>\n<p>The CIPD states that Competency Frameworks, when done well, can increase clarity around performance expectations and establish a clear link between individual and organisational performance. For more information about how a Competency framework can benefit your organisation please take a look at this link. <a href=\"https:\/\/www.cipd.co.uk\/knowledge\/fundamentals\/people\/performance\/competency-factsheet\">Competence &amp; Competency Frameworks | Factsheets | CIPD<\/a><\/p>\n<p>If you don\u2019t have a Competency Framework to work from, you can discuss required behaviours and attitudes, and what they look like in action with your team.\u00a0 This brings agreement, cohesiveness, and unity to the way that you work together.\u00a0 The way team members act and interact with one another ultimately\u00a0<a href=\"https:\/\/work.chron.com\/way-behave-workplace-important-5819.html\">affects a company\u2019s bottom line<\/a>. In general, positive, professional behaviours fuel productivity, while poor, unprofessional behaviours are hindrances to growth.<\/p>\n<p>Please look out for the next blog in this series of 4 where we talk about Assessing Performance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>To perform well, employees need to know what is expected of them. Well-defined expectations produce effective teams with employees who know the role they play and the purpose they serve. When you and an employee set clear expectations about the results that must be achieved, and the methods or approaches needed to achieve them, you [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[6,632,634,638],"tags":[],"class_list":["post-6361","post","type-post","status-publish","format-standard","hentry","category-hints-tips","category-leadership-development","category-management-training","category-professional-management"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/posts\/6361","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/comments?post=6361"}],"version-history":[{"count":1,"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/posts\/6361\/revisions"}],"predecessor-version":[{"id":6365,"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/posts\/6361\/revisions\/6365"}],"wp:attachment":[{"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/media?parent=6361"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/categories?post=6361"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/tags?post=6361"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}