COVID-19 Update: Virtual\/Remote Training = Business as Usual<\/p>\n
(Last updated: Tuesday 17th March 2020)<\/i><\/p>\n
It\u2019s widely understood by our corporate customers that the COVID-19 disruption will last the year and a pragmatic \u201cbusiness as usual\u201d approach is necessary.<\/p>\n
Following the global outbreak of COVID-19 in China, STL is continuing to monitor the latest UK public health advice and World Health Organisation (\u201cWHO\u201d) guidelines.<\/p>\n
We are more committed than ever to ensuring that all our scheduled events run without disruption (our public schedule\u00a0courses are never cancelled<\/a>). You can see live status updates for our courses here<\/a>.<\/p>\n We strongly urge any booked customers for our public courses to refer to the guidelines and protocols as suggested by the WHO\u00a0www.who.int<\/a>\u00a0and local \/national public health authorities<\/a>\u00a0to contain and mitigate against any further spread of the virus.<\/p>\n If you have any concerns and are feeling unwell, you may wish to reconsider your attendance of your course. We will continue to operate the most flexible and competitive rescheduling terms<\/a>\u00a0in our market.<\/p>\n As a precaution, we are implementing a range of additional hygiene measures at all of our delivery venues.<\/p>\n Please be assured, we are monitoring the situation very closely and will update our response as the situation develops.\u00a0 If you have any specific questions on a training event, please\u00a0contact us<\/a>.<\/p>\n FOR MORE INFORMATION on COVID-19 VISIT\u00a0www.who.int<\/a><\/p>\n FAQ\u2019s:<\/b><\/p>\n What measures are you taking during the COVID-19 pandemic, and what should I be aware of when attending a course?<\/span><\/p>\n As mentioned above we are running all our pubic scheduled events – You can see live status updates here<\/a>.<\/p>\n We are in frequent contact with all our staff including our trainers to confirm they don\u2019t have a new, continuous cough or high temperature\/fever. We are acting in accordance with Public Health England\u2019s advice to minimise the spread of COVID-19 within our training venues.<\/p>\n We are maintaining high standards of cleanliness across our venues with our professional cleaning partners and in addition we have anti-bacterial products available should you also wish to clean your training area to your own personal standards during your visit.<\/p>\n Virtual learning solutions<\/b> – we are currently investigating viability of offering virtual delivery formats (onsite\/closed company) of several of our training courses. Please note any potential alternative delivery solution will never totally match the “Rolls Royce” experience of instructor led classroom training, but we’ll do our best.<\/p>\n I\u2019m booked to attend a public scheduled course, will it still run?<\/span><\/p>\n Yes, we don\u2019t cancel courses and we invest course fees to ensure all courses run during the ongoing disruption. You can see live status updates here<\/a>.<\/p>\n I\u2019m booked to attend but need to reschedule, what\u2019s the quickest way to do this?<\/span><\/p>\n Unique to our industry you can reschedule and pay online, up to 4pm on the very day of the course. It’s common in our industry to lose any rescheduling options if you provide 7 or less days notice.<\/p>\n Can you refund my public schedule training course so I can cancel or reschedule to another date?<\/span><\/p>\n Yes! If you provide 17 + days notice, you can cancel or reschedule your course (as many times as you wish within our terms) at no additional cost. With less than 17 days notice, costs will be applied, see full terms \u00a0here<\/a>.<\/p>\n I\u2019m unable to attend my course as I have: COVID-19\/ continuous cough or high temperature\/fever \/ have\u00a0\u00a0 been asked to self-isolate. What are my options?<\/span><\/p>\n Firstly we wish you a speedy recovery! Our reschedule terms do still apply (we have committed and invested to run the course for all attendees, we can\u2019t let them down), however an additional 10% reduction to reschedule fees will be available (this can be applied for card over phone or invoice payments only).<\/p>\n We are looking to book some onsite\/closed group training but are mindful of our plans being disrupted by COVID-19.<\/span><\/p>\n Most businesses we are in contact with appreciate that COVID-19 related disruption could last the year. It means adjusting to this new reality with a pragmatic business as usual approach.<\/p>\n