![\"listening](\"https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2019\/10\/intro-to-management.jpg\")
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Use open questions<\/strong><\/h6>\nWhen you want to uncover your customer’s needs, improve your negotiation techniques, or understand why there is conflict, open questions<\/strong> are an essential tool to understand the other person’s position.<\/p>\nSome people get into the habit of asking closed questions, searching for quick \u2018yes\u2019 or \u2018no\u2019 responses. They make assumptions to save time. Open questions are powerful initiators to the art of listening. These questions begin with who, where, what, how and why?<\/p>\n
Adapt your listening style to the other person\u2019s culture<\/strong><\/h6>\nWhen working with international clients and colleagues, it\u2019s important to adapt your listening style. What’s normal for you might not be for them. so showing emapathy and an understanding of their context is important.<\/p>\n
Be aware of who you are speaking to, and you might be surprised how they reflect this and show more awareness of your culture and style too.<\/p>\n
Practise listening without interrupting<\/strong><\/h6>\nYou may have heard about active<\/em> listening – it’s an important technique to master and uses the powers of all our senses, not just our ears. Being able to listen without interrupting is a powerful skill. One of the world\u2019s leading sound experts, Julian Treasure said in his viral TED talk – 5 ways to listen better<\/a> “we are losing our listening<\/em>.”<\/p>\n<\/div>5 ways to listen better | Julian Treasure | TED<\/div><\/div><\/div><\/div><\/div><\/div><\/div>![\"5](\"https:\/\/www.stl-training.co.uk\/b\/wp-content\/plugins\/wp-youtube-lyte\/lyteCache.php?origThumbUrl=https%3A%2F%2Fi.ytimg.com%2Fvi%2FcSohjlYQI2A%2F0.jpg\")
Some people get into the habit of asking closed questions, searching for quick \u2018yes\u2019 or \u2018no\u2019 responses. They make assumptions to save time. Open questions are powerful initiators to the art of listening. These questions begin with who, where, what, how and why?<\/p>\n
Adapt your listening style to the other person\u2019s culture<\/strong><\/h6>\nWhen working with international clients and colleagues, it\u2019s important to adapt your listening style. What’s normal for you might not be for them. so showing emapathy and an understanding of their context is important.<\/p>\n
Be aware of who you are speaking to, and you might be surprised how they reflect this and show more awareness of your culture and style too.<\/p>\n
Practise listening without interrupting<\/strong><\/h6>\nYou may have heard about active<\/em> listening – it’s an important technique to master and uses the powers of all our senses, not just our ears. Being able to listen without interrupting is a powerful skill. One of the world\u2019s leading sound experts, Julian Treasure said in his viral TED talk – 5 ways to listen better<\/a> “we are losing our listening<\/em>.”<\/p>\n<\/div>5 ways to listen better | Julian Treasure | TED<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
You may have heard about active<\/em> listening – it’s an important technique to master and uses the powers of all our senses, not just our ears. Being able to listen without interrupting is a powerful skill. One of the world\u2019s leading sound experts, Julian Treasure said in his viral TED talk – 5 ways to listen better<\/a> “we are losing our listening<\/em>.”<\/p>\n