{"id":3582,"date":"2019-01-24T09:12:34","date_gmt":"2019-01-24T09:12:34","guid":{"rendered":"https:\/\/www.stl-training.co.uk\/b\/?p=3582"},"modified":"2023-12-31T01:55:57","modified_gmt":"2023-12-31T01:55:57","slug":"tips-for-effective-communication","status":"publish","type":"post","link":"https:\/\/www.stl-training.co.uk\/b\/tips-for-effective-communication\/","title":{"rendered":"How to communicate effectively"},"content":{"rendered":"<p><b>\u2018I said H<\/b><b>e said<\/b><b>\u2019<\/b><b>. The Key to Effective Communication<\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>Is it what I say or how I say it? What are\u00a0we\u00a0<i>really<\/i>\u00a0trying\u00a0to interpret? When it comes to\u00a0<a href=\"https:\/\/www.forbes.com\/sites\/hayleyleibson\/2018\/10\/31\/the-art-of-persuasion-effective-communication-strategies-for-founders\/\">effective communication<\/a>\u00a0the channels we choose can say\u00a0a lot\u00a0about\u00a0the relationship.\u00a0The avenues of delivery are as complex as the implication.\u00a0Send\u00a0an\u00a0email or text message,\u00a0make\u00a0a phone call,\u00a0meet\u00a0over a coffee or choosing to use\u00a0<i>WhatsApp<\/i>\u00a0or\u00a0<i>M<\/i><i>essenger<\/i>\u00a0can imply the level of the relationship.<\/p>\n<p>Our\u00a0opportunity to deliver a message has never had so many options. Yet how can you choose the right one\u00a0for\u00a0the right context?<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b>Listen to me<\/b><b>!<\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<figure id=\"attachment_3687\" aria-describedby=\"caption-attachment-3687\" style=\"width: 300px\" class=\"wp-caption alignright\"><img decoding=\"async\" class=\"size-medium wp-image-3687\" src=\"https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2019\/01\/Communication-and-Listening-Skills-300x200.jpg\" alt=\"Improve your communication skills by listening carefully\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2019\/01\/Communication-and-Listening-Skills-300x200.jpg 300w, https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2019\/01\/Communication-and-Listening-Skills-768x512.jpg 768w, https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2019\/01\/Communication-and-Listening-Skills-1024x683.jpg 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-3687\" class=\"wp-caption-text\">Listening is essential for communication<\/figcaption><\/figure>\n<p>There is nothing that can substitute\u00a0the sheer impact of a\u00a0<i>face<\/i><i>&#8211;<\/i><i>to<\/i><i>&#8211;<\/i><i>face<\/i>\u00a0conversation. The energy of people\u00a0in\u00a0negotiation\u00a0can\u00a0be a catalyst to\u00a0so much more than simply the words. From the initial introduction of a handshake and\u00a0that wonderful\u00a0smile,\u00a0to which seat they select\u00a0and how they sit.\u00a0All things considered\u00a0imagine\u00a0we all have\u00a0a pair of\u00a0antennas\u00a0sticking out of\u00a0our\u00a0heads. Pedantically fiddling with the\u00a0tuning\u00a0as we continually try to decipher\u00a0each\u00a0other.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<ul>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"1\" data-aria-level=\"1\">How are they sitting, open arms, relaxed, closed off?<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"2\" data-aria-level=\"1\">Eye contact is it direct, too fierce or is there something distant\u2026?<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"3\" data-aria-level=\"1\">Does the shrug of the shoulders emphasise or distract from the conviction?<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"4\" data-aria-level=\"1\">Are they hedging direct questions, or do they seem\u00a0too\u00a0eager to share?<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"5\" data-aria-level=\"1\">How relaxed is their posture?<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"5\" data-aria-level=\"1\">What\u2019s with\u00a0<i>that\u00a0<\/i>tone of voice?<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<li data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"1\" data-aria-posinset=\"5\" data-aria-level=\"1\">Why did they suggest that?<span data-ccp-props=\"{&quot;134233279&quot;:true,&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><b>Where are we<\/b><b>?<\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>When body language\u00a0<a href=\"https:\/\/www.stl-training.co.uk\/sharing\/effective-communicationpng\/39\">compliments\u00a0the message<\/a>\u00a0there is a greater chance that trust can establish,\u00a0and conversation\u00a0can\u00a0develop\u00a0more\u00a0easily.\u00a0We begin to relax, the antenna stop waving.\u00a0On the relationship grid, the progression of a partnership can be divided into four areas.\u00a0<i>Initial, Build, Manage<\/i>\u00a0and\u00a0<i>Optimise<\/i>. The grid works to define where the relationship is,\u00a0and how it can\u00a0develop. Movement is\u00a0anti-clockwise that replies on time invested. The ambition is to\u00a0take\u00a0the relationship\u00a0from initiate\u00a0into optimise where trust, transparency and understanding\u00a0are\u00a0<i>well-and-truly<\/i>\u00a0grounded.\u00a0Here\u00a0the relationship\u00a0has the greatest opportunity at being the\u00a0most productive.<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b>What\u2019s-in-it-for-them<\/b><b>?<\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<figure id=\"attachment_3686\" aria-describedby=\"caption-attachment-3686\" style=\"width: 300px\" class=\"wp-caption alignnone\"><img decoding=\"async\" class=\"size-medium wp-image-3686\" src=\"https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2019\/01\/Phone-Communication-300x200.jpg\" alt=\"Communicate efficiently by text or whatsapp\" width=\"300\" height=\"200\" srcset=\"https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2019\/01\/Phone-Communication-300x200.jpg 300w, https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2019\/01\/Phone-Communication-768x512.jpg 768w, https:\/\/www.stl-training.co.uk\/b\/wp-content\/uploads\/2019\/01\/Phone-Communication-1024x683.jpg 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-3686\" class=\"wp-caption-text\">Short messages often show a relationship with that person<\/figcaption><\/figure>\n<p>Keeping the end in sight is (generally speaking) a great mindset to have. It suggests that one is more predisposed to giving rather than taking. If using\u00a0<i>messenger<\/i>\u00a0or\u00a0<i>whatsapp<\/i><i>\u00a0<\/i>the suggestion is there is\u00a0a personable relationship. The message may be short and succinct and\u00a0to the point, no problems. Whereas an email may\u00a0position\u00a0an\u00a0arms-length\u00a0approach,\u00a0suitable to the manage or build\u00a0quadrants.\u00a0Using Messenger\u00a0or text suggests\u00a0a relationship that is optimised. But how to get this stage?\u00a0<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p><b>It<\/b><b>\u2019<\/b><b>s\u00a0<\/b><b>only<\/b><b>\u00a0a matter of time<\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n<p>If I ask something from someone\u00a0the chance of having it completed hinges on\u00a0<i>what<\/i><i>\u2019<\/i><i>s-in-it-for-them.<\/i>\u00a0The same applies when I trying to\u00a0<a href=\"https:\/\/www.stl-training.co.uk\/b\/managing-negotiations-trusted-relationships\/\">negotiate<\/a>, make a demand and hit a brick wall.\u00a0If I have a great working relationship in the\u00a0<i>optimise<\/i>\u00a0state then for the sake of our relationship the task may be agreed too, without objection. It doesn\u2019t have to be a reward scenario to get a buy-in.\u00a0However,\u00a0if the relationship is in the\u00a0<i>initiate<\/i>\u00a0state,\u00a0then the request will have\u00a0far\u00a0better success if there is an obvious benefit to the\u00a0other person.\u00a0Building that relationship to be efficient and productive well it\u2019s all\u00a0just a\u00a0matter of\u00a0time\u2026.\u00a0\u00a0\u00a0<span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u2018I said He said\u2019. The Key to Effective Communication\u00a0 Is it what I say or how I say it? What are\u00a0we\u00a0really\u00a0trying\u00a0to interpret? When it comes to\u00a0effective communication\u00a0the channels we choose can say\u00a0a lot\u00a0about\u00a0the relationship.\u00a0The avenues of delivery are as complex as the implication.\u00a0Send\u00a0an\u00a0email or text message,\u00a0make\u00a0a phone call,\u00a0meet\u00a0over a coffee or choosing to use\u00a0WhatsApp\u00a0or\u00a0Messenger\u00a0can imply [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[638,636],"tags":[],"class_list":["post-3582","post","type-post","status-publish","format-standard","hentry","category-professional-management","category-soft-skills"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/posts\/3582","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/comments?post=3582"}],"version-history":[{"count":4,"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/posts\/3582\/revisions"}],"predecessor-version":[{"id":3689,"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/posts\/3582\/revisions\/3689"}],"wp:attachment":[{"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/media?parent=3582"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/categories?post=3582"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.stl-training.co.uk\/b\/wp-json\/wp\/v2\/tags?post=3582"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}