How to Train the Trainer

In this post we’ll look at the essentials for any Train the Trainer course or programme. What should be included, how and why…

How to Train the Trainer
How to Train the Trainer
Why bother with a Train the Trainer?

Many people think that anybody can be a Trainer, it’s just a matter of getting up there and doing it. Of course, that’s not the case. It’s a profession, just like any other, and requires a specific set of skills, knowledge and behaviours that aren’t within reach of just anybody.

It’s well accepted that providing on-going development to employees is part of the path towards higher engagement.

We also know that the higher the levels of engagement, in an organisation, the more productive employees are. If they’re more productive then they are helping the organisation to be more profitable. Wins everywhere….

It’s not a gigantic leap to suggest that the better the Trainers are that manage employee development (either internal or outsourced), the quicker the path to success for all and with a much greater quality to boot.

So, what should be included in a TRAIN THE TRAINER COURSE?

The first thing you should do is make sure you’ve got the right people on the Train the Trainer course. As we’ve already said, not everybody has what it takes to support the development of others in an engaging, effective way.

Some of the great subject matter experts in their respective fields don’t have what it takes to transfer their expertise to others. We can teach them, they’ll improve, but if it’s not who they are, it’s not who they are.

Once we’ve got our group of; passionate, articulate, energetic, inspiring, knowledgeable, challenging, courageous, flexible, empathetic, creative, patient enablers of learning on the Train the Trainer we need to give them some content to get their teeth into.

A quick internet search will provide many examples of this and all should include:
  • Clearly identifying the requirements of the role of the Trainer.
  • Helping delegates to understand the full learning cycle and the benefits of employee development.
  • Recognise and overcome the barriers to effective learning at work.
  • Help delegates to understand the different ways people learn and how to accommodate these in a group situation.
  • Plan and deliver effective training using appropriate training materials and methodologies.
  • Show delegates how to use accelerated learning approaches that encourage learning retention.
  • Provide opportunities to build confidence by practising the delivery of effective structured training sessions.
  • How to make the technology work for you and not against you.
  • Share tips and techniques for overcoming difficult situations (or people) which can occur during training sessions.
  • Show how to evaluate the effectiveness of any training against predetermined objectives.
Of course, the above list just covers the essentials. All the best Trainers practice what they preach and continue to develop themselves long after they’ve attended their first ‘Train the Trainer’.

Other courses can give them more advanced techniques that they can keep in their metaphorical toolkits.

Practice won’t ever make perfect, but it will move them closer and they will always have the essential delegate feedback which gives a customer perspective on how well those particular needs are being met.

 

Upgrading to Office 365 – Managing the Changeover

changing to Office 365

Office 365 has more applications, as well as faster and more collaborative ways to work and communicate than ever before.  There are both online and desktop versions available for most of the apps. Office 365 also offers amazing new tools and features. Are you upgrading to Office 365 but finding that managing the changeover is tricky? 

Change brings challenges

The end user is often the last stakeholder to be considered when a business makes the change to Office 365. How do end users normally feel about the decision made by the business to make the software upgrade?

Upgrading to Office 365

When any business undergoes periods of change, there will be a sense of uncertainty and hesitancy amongst the staff. The leaders of the business need to address these issues before they become concerns.

The solution is the pairing of training and support from Management. This will see any project through from the initial announcement through to its delivery and execution.

The business needs to address the following  key areas to ensure that the emotional and practical needs of the workforce are met. Implementing these steps, the business will deliver on employees’ expectations.

COMMUNICATING THE CHANGE

End users will be moving to the Cloud with Office 365. For a lot of people, this could be a major change to how they work, depending on what they do. The management team needs to communicate the plan clearly and manage the change effectively. This will ensure a smooth transition.

Management also needs to communicate the reasons for the change.  Keep the staff informed of the milestones of the journey and the dates when the key changes will be taking place.

WHAT does EFFECTIVE END USER TRAINING LOOK LIKE?

People often ask, ‘What exactly is Microsoft Office 365?’ The simple answer is secure access to cloud based email, calendars, websites and Office applications, anytime, anywhere.

A common misconception is that Office 365 is complex, technical and hard to learn. To address this, the business needs to provide a comprehensive training programme to ensure that all staff become confident and efficient end users.

The best approach is to use a blend of practical instructor led workshops where delegates will be shown how to access and use a variety of apps and functionalities in order to maximise the adoption of Office 365.

The training should take place a considered, inclusive, and safe environment.  The delegates’ learning needs to be supported with plenty of time allotted for questions, demonstrations and practice.

POST TRAINING SUPPORT

Many businesses and training providers fall into the trap of not providing enough floorwalking support in the post training phase of Office 365 deployments. Having this extra degree of support once users are in a ‘live’ environment can make a real difference in meeting the needs of end users. It will guarantee a smooth transition as users embrace and fully adopt the new technology.

By always keeping in mind the emotional and practical needs of staff during a period of major change, with the right layers of support, end users will eventually start using the technology to its full potential, allowing the business to prosper.

Upgrading to Office 365 and managing the changeover can be tricky but effective management and training will ensure a successful roll-out.

More STL Blogs on Office 365:

 

15 Reasons Your Business Should be Using Office 365